Difference Wiki

E-Commerce vs. E-Business: What's the Difference?

Edited by Janet White || By Harlon Moss || Updated on October 5, 2023
E-Commerce involves online buying and selling of goods and services, while E-Business encompasses all online activities of a business, including internal processes.

Key Differences

E-Commerce typically refers to the online buying and selling of goods and services. It focuses on external activities and relationships between businesses and customers. E-Business, however, is a broader term, encompassing all the electronic activities that a business conducts, which includes both internal and external processes. E-Commerce serves as a subset of E-Business.
E-Commerce is strictly related to the transaction of goods and services. E-Business covers not only these transactions but also any online activity that helps to run a business efficiently, such as resource planning or customer relationship management. E-Commerce is outward-facing, dealing specifically with customers and suppliers, whereas E-Business involves internet-based work not confined to just buying and selling.
E-Commerce transactions are often financial and retail transactions that happen via the web. It predominantly uses technologies like mobile commerce, electronic funds transfer, and internet marketing. E-Business incorporates all aspects of running a business that involves internet and is not limited to just e-commerce transactions.
E-Commerce primarily involves activities related to the buying, selling, and exchanging of products and services over electronic systems. E-Business includes all kinds of pre-sale and post-sale efforts conducted over the internet, from customer service to collaboration with business partners. E-Commerce mainly deals with external affairs, E-Business deals with both internal and external digital interactions.
E-Commerce focuses on efficiency in selling, buying, and exchanging goods and services to consumers or other businesses. E-Business, on the other hand, emphasizes the strategic focus on automating and improving internal and external business processes, facilitated through digital means.

Comparison Chart


Trading of goods and services online.
Conducting business processes over the internet.


Primarily involves buying and selling.
Encompasses all online business activities.

Technology Usage

Predominantly uses online transaction technologies.
Uses a wider array of technologies.

Customer Interaction

Primarily customer-focused.
Encompasses all interactions, internal/external.


To facilitate online transactions.
To conduct and manage all business online.

E-Commerce and E-Business Definitions


E-Commerce involves online financial transactions.
E-Commerce platforms use secure payment gateways for transactions.


E-Business involves conducting business processes online.
IBM shifted its model to focus on E-Business solutions.


E-Commerce is the electronic buying and selling of goods.
Amazon is a global leader in E-Commerce.


E-Business includes E-Commerce as one of its components.
E-Business strategies often include enhancing their E-Commerce platforms.


E-Commerce utilizes various technologies for online trading.
E-Commerce websites often employ chatbots to assist customers.


E-Business utilizes the internet for strategic business activities.
Through E-Business, firms leverage online platforms for global partnerships.


E-Commerce can occur via different electronic mediums.
Mobile shopping apps are a popular E-Commerce platform.


E-Business encompasses both internal and external operations.
In E-Business, digital tools are used for both sales and management.


E-Commerce deals directly with consumers or businesses.
B2C E-Commerce often involves retail sales direct to consumers.


E-Business applies technology to enhance business activities.
Many companies adopted E-Business to streamline supply chain management.


Commerce that is transacted electronically, as over the internet.


The practice of servicing businesses or employees over the Internet.


Commercial activity conducted via the Internet.


The practice of running a business over the Internet; e-commerce.


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A business that operates partially or primarily over the Internet, usually providing services to other businesses.


Does E-Business involve online transactions?

Yes, E-Business involves online transactions but also includes other internet-based business activities.

Is E-Commerce the same as E-Business?

No, E-Commerce is a subset of E-Business, focusing only on buying and selling.

What technologies are used in E-Commerce?

Payment gateways, shopping carts, and SSL Certificates are used in E-Commerce.

What is E-Commerce?

E-Commerce refers to the buying and selling of goods and services over the internet.

How does social media integrate with E-Commerce?

E-Commerce often uses social media for advertising, customer engagement, and sometimes, direct sales through social platforms.

What role does digital marketing play in E-Business?

In E-Business, digital marketing is pivotal for online promotion, customer acquisition, and brand awareness through digital channels.

How do analytics support E-Business strategies?

Analytics in E-Business help in understanding customer behavior, optimizing operations, and making data-driven decisions.

What is E-Business?

E-Business involves conducting all kinds of business activities electronically through the internet.

Can a business be E-Commerce without being E-Business?

Typically, no, because E-Commerce (online transactions) is considered a subset of E-Business.

How does E-Commerce benefit businesses?

E-Commerce provides a wider customer reach and 24/7 availability.

Can E-Business improve business efficiency?

Yes, E-Business strategies often streamline operations and improve efficiency by automating processes.

What is mobile commerce in the context of E-Commerce?

Mobile commerce, or m-commerce, refers to E-Commerce transactions conducted via mobile devices.

How does E-Business affect supply chain management?

E-Business often optimizes supply chain management through online tracking, ordering, and coordination.

Can small businesses engage in E-Commerce?

Yes, small businesses can utilize E-Commerce platforms to sell products/services online to a broader market.

What is a significant challenge in E-Commerce?

A major challenge in E-Commerce includes maintaining user data privacy and transaction security.

What are common types of E-Commerce?

B2B, B2C, C2C, and C2B are common types of E-Commerce.

Is customer service part of E-Business?

Yes, E-Business can involve online customer service activities.

Does E-Commerce always require a website?

No, E-Commerce can also take place through apps, social media, and other online platforms.

What is a primary focus of E-Business?

E-Business focuses on streamlining business processes using online tools.

Is cybersecurity crucial in E-Business?

Absolutely, cybersecurity is vital in E-Business to protect data and online transactions from threats.
About Author
Written by
Harlon Moss
Harlon is a seasoned quality moderator and accomplished content writer for Difference Wiki. An alumnus of the prestigious University of California, he earned his degree in Computer Science. Leveraging his academic background, Harlon brings a meticulous and informed perspective to his work, ensuring content accuracy and excellence.
Edited by
Janet White
Janet White has been an esteemed writer and blogger for Difference Wiki. Holding a Master's degree in Science and Medical Journalism from the prestigious Boston University, she has consistently demonstrated her expertise and passion for her field. When she's not immersed in her work, Janet relishes her time exercising, delving into a good book, and cherishing moments with friends and family.

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